no cookie monsters..

PRELUVD purchase policy, cookie policy, privacy policy and t&c’s are stated below.  Please read them carefully if you have any queries or worries about shopping online here..

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COOKIE POLICY

PRELUVD uses certain tools, such as cookies, to collect data about your visit to the Website such as device ID or unique identified, device type, computer and connection information, statistics on page views, traffic to and from the Website, referring URL, Internet Protocol (“IP”) address and standard web log information.

A cookie is a small text file that is used to store information on your browser or your computer’s hard drive when you visit a website. A cookie does not contain information that identifies a person, but it allows for the linking of your computer to the information provided by you on the Website (such as, linking your IP address and other information about your experience on the Website to your preferences expressed while choosing services and purchasing products offered through the Website).

Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.

The use of cookies and other automatic data collection tools is necessary for the proper functioning of the Website and its services. However, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you block all cookies (including essential cookies), PRELUVD: cannot ensure that all web pages of the Website will be displayed and/or that certain services will be supplied.

PRELUVD uses the following types of cookies::

•  STRICTLY NECESSARY COOKIES These cookies are essential in order to enable you to browse the Website. Without these cookies, services offered by the Website (such as use of the shopping bag or access to your order history) cannot be provided.

•  ANALYTICAL COOKIES These cookies are used to measure and analyse how the visitors use the Website (for example site traffic, total sales through the Website, the pages visitors go to most often and pages from which the visitors get error messages) in order to continuously improve the Website and the shopping experiences offered through the Website. All information collected by these cookies is in an anonymous form (even if passed onto third parties) and are not used to identify you.

•  FUNCTIONALITY COOKIES These cookies are not necessary for the functioning of the Website but allow the Website to remember the choices and/or the preferences (such as your username, language or the region you are located) in order to offer you some advanced, simplified and personalised features.

•  TARGETING AND ADVERTISING COOKIES Targeting and advertising cookies may be used to deliver personalised advertisements that are more relevant to you and your interests. These cookies may collect quite detailed information about your browsing habits through the Website, such as products you have clicked on or put in your shopping bag. These cookies allow us to personalise any direct marketing communication (i.e. email) or to limit the number of times you see an advertisement or to help us to measure the effectiveness of our advertising campaigns. They also may enable us (or third-party advertising services we work with) to track the actions of users online over time and across different websites or platforms to measure statistics of our marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers and that will improve the overall consumer experience. PRELUVD does not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy.

•  THIRD PARTY COOKIES AND SOCIAL MEDIA ACCESS Please note that if you share content from the Website through third party websites (i.e. social networking websites) you may be sent cookies from these websites. This occurs where you choose to log in to the PRELUVD Website using your social media profile information. Your activity on our Website then becomes subject to the privacy policies of those other social media websites/services. PRELUVD does not control the setting of such cookies and encourages you to refer to the relevant social media provider’s websites for more information about their cookies and how to manage them. You should also look at the privacy policies of those websites and how they handle information to which they gain access as a result of your decision to log into our Website using your social media profile information.

Cookies are used for a variety of purposes, including providing personalised web pages and recognising your choice of language. Cookies do not cause harm to your computer, but, if you wish to stop your computer accepting cookies, go to the help section of your internet browser (for example, Internet Explorer or Firefox) where you will find information on how to do this.

•  HOW TO MANAGE COOKIES You may decide whether you want to allow cookies to be installed or not also by using your browser’s setting area. However, please be reminded that disabling one or more technical cookies may impair certain features of this website (in particular, browsing cookies are necessary for the proper operation of the basic features of the website). 

It is possible to disable/enable or delete the cookies at any time by using the settings of your Web browser. In particular, if you do not wish to receive cookies, it is possible to set your own browser to inform you of the presence of a cookie, thus allowing you to decide whether to accept it or not; you may also automatically refuse all the cookies by enabling the specific browser option. You may also delete specific cookies already stored in the browser or block the storage of cookies on your computer by specific websites, or block third party cookies.

Below, find the methods provided by the main browsers:

Internet Explorer

Chrome

Firefox

Opera

Safari

Following the disabling of all cookies, some functions of the website pages may not operate correctly. Moreover, you may manage your cookie preferences at www.youronlinechoices.com.

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PRIVACY POLICY

WHAT PERSONAL INFORMATION DOES PRELUVD COLLECT FROM YOU AND HOW?

We collect and process the following types of information about you:

1. Information we collect about you:

When you sign up to our newsletter or updates;

When you enter competitions and prize draws;

Which you complete, or which we complete at your request in-store via a store card;

When you place an order on our Website

If you ask us to keep in touch with you;

If you ask us to receive personalised online content such as targeted advertising; 

If you complete a survey or send us feedback about our products, Websites or stores;

If you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or our after sale care and support services, to report a problem with the Website or a product or for any other reason.

The personal information you give us may include your first and surname, title, gender, birth date (day and month), email address, phone number, address, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.

The information collected from you via our Website will be matched with personal information you may have given us in our stores. This is to help us ensure that the data we hold about you is kept accurate and up to date.

2. Information other PRELUVD Group members collect about you:

This is information we receive about you when you make a purchase in our store.

3. Information we receive from other sources about you:

We work closely with third parties, for example, business partners, sub-contractors for technical, payment and delivery services, advertising networks, analytics providers and search information providers. If we receive information about you from them, we will always seek assurances that they are providing information to us in accordance with data protection laws and that they are transparent with you that they may share your data with us. We may use this information to update our records about you to keep them accurate.

WHY DO WE USE YOUR DATA?

We may use and share non-personal data we receive or collect from you without restrictions.

PRELUVD may use the above personal data held about you for the following purposes (purposes for which we need your consent are marked *):

To carry out obligations arising from any contracts entered between you and us and to provide you with information, products and services that you request from us, i.e. to process and complete your orders and to process your payments; 

To remind you of products you have placed in your basket on the Website, but have not purchased*; 

To help us identify you and accounts you hold with us;

To manage and improve the Website and the services we provide through the Website;

To tailor our Website content to your needs and preferences*;

To manage the security of the Website and data collected via the Website;

To provide other services requested by you, as described when we collect the data;

To prevent, detect, and investigate fraud, security breaches, violations of law, and other misuse of the Website, and to enforce our General Terms and Conditions.

To address any enquiries, correspondence, concerns or complaints you have raised; 

For our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting; 

To notify you about changes to any element of the Website;

To provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about. We will only contact you by email with such information if you have consented to this. More information about this is set out below under the heading “legal basis for processing”*; 

To measure and understand the effectiveness of advertising we provide to you and others;

To deliver relevant advertising to you, for example, newsletters*; and

To make suggestions and recommendations to you about other products or services that may be of interest to you*.

We may also use your personal data when carrying out automated decision-making and profiling for the purpose of identifying what information or advertising you might like to see from us, for example, by creating individual or group profiles*. Where you have consented, we may also share your information with members of the PRELUVD Group and franchise stores for marketing purposes*.

We will combine the information we collect, with information provided to us by other members of the PRELUVD Group and franchise stores. We will use this information and the matched information for the purposes set out in this Privacy PolicyNotice.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

For some of the uses of your personal data (as described above) there is a legal basis under applicable data protection laws for us to use such personal data without your consent (these uses are not marked with *).

This includes, for example, where it is necessary for us to use the information in order to perform a contract with you or take steps at your request prior to entering into a contract with you, such as to process your order, provide after care and support services to you or manage the online account facility that we provide to you. It also includes circumstances (such as we have described below) where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests:

to ensure that we organise our database efficiently and understand how our clients may make purchases in different parts of the world; 

to carry out research and analysis of your data (including purchase information) as this helps us understand our clients better, who they are and how they interact with the PRELUVD Group; 

to improve and ensure the security of the Website (for example, for statistical, testing and analytical purposes, troubleshooting); and

to ensure that you know about any changes to the Website or the terms of this Privacy PolicyNotice.

Where we have a legal basis to use your information without consent (as we’ve described above), this Privacy Policy Notice completes our duty to process personal data fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by giving you appropriate notice and explanation of the way in which your personal data will be used.

Where consent is required for our use of your personal information, by ticking the appropriate consent box or otherwise communicating your consent (for example, by email, providing non mandatory information, verbally in-store or on a store card), you consent to our use of that personal information for the purposes covered by the specific consent that you have given. For example, we will only process your personal information for marketing purposes if we have your consent to do so. Where consent has been obtained from the customer, the customer also reserves the right to have this consent removed.

MARKETING NEWSLETTERS AND KEEPING IN TOUCH WITH YOU

We will, if you have given us your consent, provide you with information about products, services, events, sales and marketing from the PRELUVD Group (including personalised online content and advertising through PRELUVD websites, social media platforms or our online partners).

We will ask whether you would like us to send you marketing messages when you tick the relevant boxes when you check out, sign up for newsletters or updates, or if you register with us via the Website, by phone or by emai. You will have the opportunity to clearly set out how you wish to hear from us. If you are registered, you can also manage your preferences by updating / changing your privacy settings of your account. You can unsubscribe at any time.

We will not share your personal information with businesses outside the PRELUVD Group, without your explicit prior consent, for them to contact you for marketing purposes (except if they are contacting you on behalf of the PRELUVD Group).

HOW DO WE STORE AND PROTECT YOUR DATA?

We endeavour to protect your data by storing it on secure servers and by using technical and organisational security measures to safeguard your personal data and to reduce the risk of loss, misuse, and unauthorised access, disclosure, and alteration. Some of the safeguards used are firewalls and data encryption, physical access controls to our data centres, and information access controls. Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.

Where we have given you (or where you have chosen) a password which enables you to access restricted areas of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Transmission of information via the Internet is not completely secure. We will do our best to protect your personal information but we cannot guarantee the security of data transmitted via the Website; any transmission is therefore at your own risk (.Data is encrypted in transit). Once we have received your personal information, we will use strict procedures and security features (as mentioned above) to try and prevent unauthorised access.

WHO WILL WE SHARE YOUR PERSONAL DATA WITH?

Your data may be stored in a database that we , as well as other members of the PRELUVD Group, can access. We do this to help us organise our databases efficiently and understand how our clients may make purchases in different parts of the world. We will remain your point of contact. 

We may also share your data with the following categories of selected third parties in accordance with this Privacy PolicyNotice:

service providers (for example, IT services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programs);

analytics and search engine providers that assist us in the improvement and optimisation of the Website;

law enforcement or regulatory agencies, or authorised third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user or any third party to legal risks or liability.

These third parties who may receive your data will process that data for the purposes specified above and in accordance with applicable law. PRELUVD will retain a list of the third parties with whom data is shared, which will be available upon request.

THIRD PARTY WEBSITES AND THEIR OWN POLICIES

The Website might, from time to time, contain links to third parties websites and other company websites, which are part of the PRELUVD Group or Ineos, which may have their own Privacy Policies. PRELUVD is not responsible for those websites, the activities and practices that take place on those websites or the relevant associated privacy policies.

The following third party are operating on behalf of PRELUVD where they also manage your personal information and data in order to provide you with the requested service:

Domain Name &  Web Hosting Provider:  https://one.com 

WHY DO WE RETAIN YOUR DATA AND HOW CAN YOU ACCESS IT?

We will not store your personal data for longer than we need to use it in accordance with this notice. Unless we let you know otherwise (or you request we erase your personal data), we will keep your personal data as you remain a client with us or continue to wish to keep in touch with us.

Even if you request that we erase your data, we may still need to keep it (please see below) or may keep it in a form that doesn’t identify you. If you have not agreed that we may use your data for marketing purposes, we will keep your data for 6 years after you have made a purchase from us to assist with warranty / service / repair issues.

WHAT ARE YOUR RIGHTS?

You have the following rights with regard to your personal information:

Access. You have the right to access data we hold about you. We will need you to prove your identity before we release any personal data to you. 

Rectification or erasure. You have the right to request that we rectify or delete any personal data that we hold about you (unless we have the legal right or obligation to retain it).

Restriction. You have the right to restrict your use of personal information if the data is inaccurate, our use of the information is unlawful or if we no longer need to use the data for the purposes for which we hold it. 

Change of preferences. You can change your data processing preferences at any time. For example, if you have given your consent to direct marketing, but have changed your mind, you can opt out of receiving marketing communications by contacting us using the details provided below or clicking the “unsubscribe” link in any communication you receive. 

Automated decision making. If you have any questions in respect of our automated decision-making processes or the accuracy of them, please let us know, or to change your preferences, please see above.

Data portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us and (b) if we are processing that data on the basis of your consent (such as your marketing preference information) or to perform a contract with you (such as to manage your online account). 

Complaints. If for any reason you are not happy with the way that we have handled your personal data, please contact us. If you are still not happy, you have the right to make a complaint to the Information Commissioner’s Office.

To exercise any of the rights mentioned above, please send an email to: info@preluvd.uk 

If you ask us to stop processing your personal information in a certain way or erase your personal information, and this type of processing or information is needed to facilitate your use of the Website or is required to enable us to provide you with a service (such as to manage your online account), you may not be able to use the Website or the service as you did before previously.

This does not include your right to object to direct marketing which can be exercised at any time without restriction. Please allow at least 14 working days for your request to be actioned.

The rights mentioned above do not extend to non-personal data.

HOW YOU CAN PROTECT YOUR CHILD’S INFORMATION

We do not knowingly collect information from children under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent, please send an email to info@preluvd.uk 

HOW WE CAN MAKE CHANGES TO THIS POLICY NOTICE

We will notify you of changes to this Privacy PolicyNotice by posting the amended terms on the Website.

If you do not agree to the new terms of this Privacy Policy Notice, you should stop using the Website.  You will not be bound by the new terms. You may also ask us to delete your information (as mentioned above).

Otherwise, continued use of the Website after the effective date of changes constitutes acceptance of the new terms of this Privacy PolicyNotice.

WOULD YOU LIKE TO KNOW MORE?

Questions, comments and requests regarding this Privacy Policy Notice are welcomed and should be emailed to info@preluvd.uk

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TERMS & CONDTIONS
USE OF PRELUVD SITE

Thank you for visiting the www.preluvd.uk website (“Website”).

The use of the Website, which is owned by PRELUVD  (“PRELUVD”), a company based in the UK, is subject to the following terms and conditions (“Terms”). PRELUVD may revise these terms at its sole discretion by updating this section, with the revised terms taking effect for all users as of the date stated on the section.

Please read these terms carefully before using the site and, if you decide to provide your personal data to PRELUVD, also read carefully and accept the privacy policy regarding the collecting and processing of your information and personal data by PRELUVD.

NO WARRANTIES

The content included in the Website may contain technical inaccuracies or typographical errors. PRELUVD assumes no liability for the accuracy and/or fitness for particular purposes of any information and elements contained in the Website. By furnishing the information and elements contained in the Website, PRELUVD grants no licenses to any copyrights, trademark rights or any other intellectual property rights on the information and elements contained in the Website.

In no event will PRELUVD be liable to any party for any direct, indirect, special or other consequential damages for any use of the site or any other hyper-linked websites, including, without limitation, damages such as loss of profits or sales, interruption of business or professional activity, the loss of programs or other data, of whatever nature, on the user’s information processing system even if PRELUVD is made expressly aware of the possibility of such damages.

INFORMATION AND MATERIALS SUBMISSION

You agree that any and all information and materials, including, but not limited to, any data, questions or answers, comments, suggestions, which you transmit to PRELUVD through the Website, by electronic mail or otherwise, shall be considered and treated as non–confidential and non–proprietary by PRELUVD, except for your personal data which shall be collected and treated by PRELUVD in accordance with the “privacy policy”.

By transmitting information and materials to PRELUVD, you automatically grant PRELUVD a worldwide, royalty free, perpetual, irrevocable and non-exclusive right to use such information and materials including the right to reproduce, copy, publish, edit, translate, modify, communicate, distribute and display such information and materials, alone, or as a part of other works in any form, media, or technology whether now known or hereafter developed and to sublicense such rights to anyone, without compensation to you or any other person, for any title, reason or cause.

Further, with regard to such information and materials transmitted by you, PRELUVD has an unlimited and irrevocable right to use any idea, concept, know-how or technique contained, expressed or implied in such information and materials, for any purpose, without any compensation to you or any other person, for any title, reason or cause.

By transmitting any information or materials to PRELUVD, you represent and warrant that no submission made by you breaches the rights of any third party.

LINKS

PRELUVD is in no way liable for the availability or any content of any websites accessible by means of the Website. When accessing a website through the PRELUVD Website you acknowledge that such site is independent from the PRELUVD Website. PRELUVD has no control over the content of any website accessible by means of the Website. Further, the presence of a link to a website other than the PRELUVD Website does not imply acceptance of liability by PRELUVD for the content or the use of such website. It is your exclusive responsibility to take all necessary precautions to ensure that whatever element or material you select for your use is free of destructive items such as viruses, worms, “Trojan horses” or similar.

After you submit a Submission (as defined below) on Social Media, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. PRELUVD reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that PRELUVD has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.

Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Social Media, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties’ names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalisation or use in any composite form of your or any other person’s or entity’s name, Social Media account, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that PRELUVD is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.

When you make a Submission, you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by PRELUVD without restriction. You represent and warrant that your provision of Submissions complies with all applicable laws, rules and regulations, Terms of Use, and any third party agreements to which you are subject. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding any Submission.

COPYRIGHTS, TRADEMARKS AND OTHER INTELLECTUAL PROPERTY RIGHTS

The Website as a whole, and any single element on this Website, is protected by copyright, trademark rights and the other intellectual property rights either owned by PRELUVD or by the companies controlled by, or affiliated to, PRELUVD, or licensed to PRELUVD. Such elements include, among others, photographs, designs, testimonials, images, texts, video and audio clips, logos, trademarks and software programs used for the management and development of the Website. The elements contained in the Website are reproduced for information and/or promotional purposes only. The Website is for personal use only. You may download or copy the elements contained in the Website for personal use only, not for commercial or other purposes. As a consequence, you are not entitled to reproduce, copy, publish, transmit, distribute, modify, cancel and, in general, to perform any other activity using the elements contained in the Website (including any software used for the management and/or development of the Website) for any purposes, other than for personal use.

TERMINATION

These Terms, and the use of the Website itself, shall be exclusively governed by the laws of the UK without regard to their conflicts of law provisions. Any disputes concerning the interpretation and execution of these terms of use of the Site, or the use of the Site itself, shall be referred exclusively to the competent courts of the UK.

GENERAL PROVISIONS

These Terms, and the use of the Site itself, shall be exclusively governed by the laws of the UK without regard to their conflicts of law provisions. Any disputes concerning the interpretation and execution of these terms of use of the Site, or the use of the Site itself, shall be referred exclusively to the competent courts of the UK.

TERMS AND CONDITIONS OF SALE

DEFINITIONS

This Website is operated by PRELUVD UK.  The use of the following terms; “Us”, “We”, “Our” refers to  PRELUVD UK. The terms “You”, “Your” and “You’re” are references to users of this website and customers of the www.preluvd.uk.

1. TERMS OF USE

1.1  Use of this Site confirms your agreement to both General Terms and Conditions as well as Terms and Conditions of Sale applicable to this online shop.

1.2  We reserve the right to change at our discretion these Terms and Conditions at any time and continued use of this website will be construed as your acceptance of any new terms. If these terms and conditions are changed in any way the date at which they were last updated will be featured at the bottom of this page. The version published on the Site is the version currently in force. PRELUVD invites you to periodically read the Terms and Conditions to ensure you are fully informed of any relevant and applicable changes

1.3  By using this website you agree that it is for your own non-commercial use and that whilst a visitor to this site you will not use it to infringe, restrict or abuse the rights of others, or distribute material of an illegal nature including but not restricted to obscene, defamatory, racist, xenophobic, homophobic or other discriminatory or derogatory material or material which by its nature is spam or designed for the promotion of another organisation.

1.4  You also undertake that you will not gain or attempt to gain access to our information technology systems to distribute any form of malicious software designed to affect our own information technology systems or that of any other website user. Whilst we have taken the necessary precautions to protect PRELUVD from malicious software, we cannot be held responsible should a third party implement any form of malicious software on the website and the resulting effects this may have on our users. We reserve the right to withdraw access to the website at our discretion if we feel an individual is in breach of our terms and conditions. As well as report to the police where necessary, the details of any user who may be criminally liable under the Computer Misuse Act 1990.

1.5  Use of this website infers an agreement to observe all relevant intellectual property rights, trademarks, copyrights and patents of ours.

1.6  We reserve the right to change or remove any part of this website or the entire website itself at any time without notice. We also reserve the right to make the website unavailable in whole or part at our discretion without notice.

2. LIABILITY

Whilst we will make every effort to ensure that our website meets the requirements set forth we can in no way be held liable except where mandated by law for losses or damages caused by the use of the PRELUVD online shop or any dealings with us. This does not extend to liabilities which we cannot be excluded from under all applicable legislation.

3. INDEMNITY

You agree through use of this website to indemnify, defend and hold harmless PRELUVD, its employees, directors, agents, partners, licensees and any affiliated party from any liability through your own breach of these terms and conditions or illegal action in relation to the use of this website.

4. WAIVER

If we do not to take legal action whether it be criminal or civil against any party for breach of these terms and conditions, this does not affect our right to do so in future against the same or different parties, whether it be for breaches of a similar or differing nature.

5. YOUR ACCOUNT

Our online store operates a guest login and user account scheme. This means that when you purchase goods from us you can choose to do so by either creating a permanent user account or not.

5.1  We reserve the right to refuse access to the website, amend and remove content and cancel orders at no cost to you.

GOODS, PRICING AND PROMOTION 

6. GOODS – GUARANTEE OF AUTHENTICY 

All goods offered for sale on this website are official merchandise and we therefore guarantee the authenticity of the Goods purchased on this Website. We aim to ensure all goods are represented fairly and accurately. As such we are unable to take responsibility for any technical issues customers may have that cause an item to appear differently than it actually is.

7. PRICING

All prices on our website are in Pounds Sterling (GBP)  unless otherwise stated. All charges will be made in Pounds Sterling (GBP) and where applicable this will then be converted to your local currency at the exchange rate applied by your card provider. We reserve the right to change, amend or alter the price of goods on this website at any time without notice. All prices displayed on the website are inclusive of Value Added Tax (VAT) if applicable and at the rate applicable at the time of purchase. Please note that the final order cost is inclusive of any local import duties or taxes applicable to countries outside the UK.

8. PROMOTIONS

On occasion there may be promotional offers on goods available for sale. We withhold the right to extend, change or withdraw any promotion at any time without further notice.

PAYMENT

9. CARD PAYMENT

The PRELUVD Online store accepts payment by Card or by PayPal.

10. CARD PAYMENT PROCESSING

All card payments will be processed by our partner Stripe. We take your payment instantly.

CONTRACT AND CANCELLATION 

11. THE CONTRACT AND CONTRACT CANCELLATION 

The offer of goods on this website or the acknowledgement of having received your request for an order does not amount to a contractual offer on our part. Acceptance of your order and the implied contractual offer will be confirmed by us via email once we despatch your order in part or full. The acceptance of your order will only pertain to the goods named within the email confirming despatch of your goods. We reserve the right not to accept your order, entirely or partially, for any commercial reason whatsoever.

12. CANCELLATION POLICY

Under the UK Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification or have been personalized for you). PRELUVD waivers these regulations as all products are advertised as Sold As Seen.  When you place and pay for your order you are agreeing to these terms. 

PRELUVD will approve the return of the Goods if they arrive damaged or are lost during delivery and only if the Goods sent back to PRELUVD are in the condition that they were received in and with all tags and labels attached. In such a case, PRELUVD will reimburse the price originally paid by crediting the refund to the card/payment method you originally used to pay for the Goods, within approximately fourteen (14) days from the date of receipt of the returned Goods unless possible delays of a technical nature occur that are not attributable to PRELUVD.

On the contrary, if the Goods appear to be damaged by you, any of the labelling or tags are missing, do not comply with these General terms and Conditions of Sale or PRELUVD has any reason to believe that the Goods have been altered or are imitation of the Goods or were not purchased directly through the Site, PRELUVD will not accept the return and will return the Goods back to you.

DELIVERY, RETURNS AND REFUNDS 

13. DELIVERY

We aim to deliver in the quickest time possible and delivery timings will vary for your country. Please note that in certain exceptional circumstances events beyond our control (known as force majeure) may prevent our couriers from delivering within a guaranteed time period.

14. ORDER TRACKING

Once an item has been despatched by us you may be able to track the progress via the courier website using the link provided in your despatch confirmation email, depending upon the delivery service that you have chosen.

15.0 REFUND AND RETURNS POLICY

15.1 RETURNS POLICY

After receiving your goods you do not have 7 days within which to return them should you wish, unless they arrive damaged.  Do not purchase from the website if you do not agree with the Sold As Seen policy in these terms and conditions. 

15.2 RETURNS PROCESS

All goods to be returned must be in the condition in which they were received, complete with all the original packaging, labelling, security tags and the appropriate returns documentation (including the original commercial invoice that you received with your goods as well as the new commercial invoice for the return journey). We cannot accept returns where the tags have been removed. Goods must be sent by our free courier service arranged by contacting our customer care team by emailing info@preluvd.uk. We recommend that you keep your courier collection receipt when returning all goods, as we cannot be held responsible for goods lost or stolen before they are received by us.

15.3 RETURN OF DAMAGED/FAULTY ITEMS

If an item you receive turns out to be damaged/faulty you are entitled to a full refund. Please return all goods to us with the appropriate documentation.

15.4 NON RETURNABLE GOODS

We are unable to accept returns of personalised goods. These provisions do not affect your statutory rights.

15.5 LOST RETURNS INFORMATION

If you have mislaid the returns documentation please contact our customer care team with all the details you do have. Please only return goods using the procedure outlined above. Returns cannot be accepted at any other address associated with PRELUVD or any of the Brands associated with the event or that are offered for sale on this website.

15.6 REFUNDS

Once we have received your goods and processed your refund you will receive an email confirmation from us or our payment provider.

15.7 REFUND PROCESS

Refunds will usually be processed by us within 30 days of our receipt of the returned goods and will be made to the same payment method used to pay. However please clarify with your payment provider or bank how long they will take to process the refund as this is beyond our control.

16. GUARANTEES

We guarantee that all goods offered for sale on this website will be as described accurately and fit for the purpose described without fault in their design or manufacture.

17. FAULTY GOODS POLICY

If for any unforeseeable reasons an item purchased from us does have a fault then we will refund the item at no cost to yourself.

18. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by UK law. Any dispute related to the validity, interpretation and/or execution of these General Terms and Condition of Sale shall be subject to the exclusive jurisdiction of the UK Courts or, if applicable, of the competent court of the place of your habitual place of residence or domicile..

The effective date of these Terms and Conditions is 1st October 2020.